Consolidate access for Users who visit more than one facility in your network. A user should have only one unique set of PCC login credentials for a facility network. The problem with multiple user accounts within the same facility organization is that encounters will not send consistently through the interface due to a ‘User lacks access to facility’ discrepancy.
Ensure the PointClickCare user account(s) have been added to every appropriate resident profile so they will be able to see the residents’ records.