FAQ Group: For Consultant Pharmacists

No, TaperMD does not charge the facility to integrate with us. Facilities must have a prerequisite ‘integration package’ with PointClickCare, and we understand this is required for the facility to connect with any 3rd party applications in the PointClickCare marketplace.

Please reach out to your PointClickCare customer success manager or PointClickCare sales account rep for more information.

Your facility’s application was likely rejected if we did not have any interested PointClickCare customer on file requesting the integration (See Step 1 above).

Upon submission of a review for a PointClickCare linked patient reviews are posted as ‘External Encounter Note’ in the Progress Note section of the patient’s PointClickCare record (under a new ‘External Encounter Notes’ tab) and posted as a document to the Patient record.

1. The answer is ‘Maybe’, if a user is authorized to do the function in PointClickCare, they should be able to do the function in TaperMD.
2. Standard user roles and scopes from PCC that are necessary to fully utilize the integration include:
   • “user/patient.read”, “Get Patient Demographics”
   • “user/coverage.read”, “Get Patient Insurance”
   • “user/medication.read”, “Get Patient Medications”
   • “user/allergyintolerance.read”, “Get Patient Allergies”
   • “user/progressnote.write”, “Send Encounters”
   • “user/progressnoteaddendum.write”, “Send Addendums”
3. Consolidate access for Users who visit more than one facility in your network. A user should have only one unique set of PCC login credentials for a facility network. The problem with multiple user accounts within the same facility organization is that encounters will not send consistently through the interface due to a ‘User lacks access to facility’ discrepancy.
4. Ensure the PointClickCare user account(s) have been added to every appropriate resident profile so they will be able to see the residents’ records.